FAQ & Service Policies
At True Origin Cleaning Solutions, we value clear communication and consistent quality. This page answers common questions and outlines the key policies we follow to keep every service smooth, professional, and stress-free for our customers across the DFW area.
Frequently Asked Questions
What areas do you serve?
We proudly provide premium cleaning and mobile car care services across the entire DFW metroplex and all major nearby communities.
Are your staff trained and insured?
Yes. Every team member undergoes thorough training, background checks, and is fully insured to ensure safety and quality in your space or on your vehicle.
Do I need to be home during cleaning?
No. Many of our clients prefer to be away. We can coordinate secure access via keys or entry codes and will verify all communication expectations upon booking.
Do you bring your own supplies and equipment?
Yes, we provide all high-quality cleaning tools and supplies needed. If you have specific specialty products you'd like us to use, please let us know in advance.
Can I schedule recurring cleaning?
Absolutely. We offer weekly, bi-weekly, and monthly recurring plans designed to keep your property consistently pristine without any extra effort.
How do I request a free quote or walkthrough?
You can request a quote instantly via our website’s quick quote form, or contact us by phone or email to schedule a professional walkthrough for larger properties.
Do you offer Move-In / Move-Out and Event Cleaning?
Yes. We specialize in deep-cleaning for transitions and rapid post-event cleanup for gatherings of any size, helping you focus on the move or the party.
What types of payment do you accept?
We accept all standard payment methods including major credit cards and secure online payments as outlined in our service terms.
Do you offer satisfaction guarantees?
Yes. If any area of your cleaning service is not to your total satisfaction, contact us within 24 hours so we can address it immediately at no cost.
Can I book last-minute or emergency cleaning?
We do our best to accommodate short-notice requests. Please call or text us as soon as possible to check for same-day or next-day availability.
Service Policies
These policies help keep every visit clear, consistent, and hassle-free for both our team and our clients.
Scheduling & Access – Customers provide safe, timely access (keys, codes, parking, entry) to ensure our team can begin work as scheduled.
Cancellations & Rescheduling – We request at least 24–48 hours’ notice for any changes. Late cancellations or lockouts may incur a service charge.
Satisfaction Guarantee – Please report any service concerns within 24 hours so we can fix them promptly and maintain our high standards.
Liability – Our liability is generally limited to the total cost of the specific service performed, except where local law requires otherwise.
Pets & Valuables – We ask that clients secure all pets and safely store valuables or fragile items prior to our team's arrival.
Property Condition – Estimates are based on standard conditions. Additional labor charges may apply for properties requiring intensive cleaning.
Recurring Services – Fixed recurring schedules and pricing terms are clearly outlined in each customer's specific service agreement.
Payments & Estimates – Online quotes are estimates; final pricing is confirmed after assessment, with terms communicated up front.
Communication – Clients may receive service-related calls, emails, and SMS updates regarding their scheduled appointments and services.
Additional Policies
COVID / Health & Safety – Our staff follows strict hygiene and safety practices. We ask clients to inform us of any specific health concerns prior to our arrival.
Eco-Friendly Options – We offer low-scent or eco-friendly cleaning product alternatives upon request for most service types.
Fleet & Multi-Property Services – We provide custom scheduling and volume pricing for commercial accounts and property management teams.
SMS & Communication
By contacting True Origin Cleaning Solutions, you may receive service-related calls, emails, and text messages. These are primarily used for appointment reminders and service updates. You may opt out of automated marketing texts at any time.
Please review our Privacy Policy and Terms & Conditions for more details.
Still Have Questions? Let’s Get Your Free Quote Today
Reach out today for a prompt estimate or a detailed walkthrough. We’re here to help you reclaim your time.
Prefer to talk to someone? Call or text (214) 555-0123 or email hello@trueorigincleaning.com.